Privacy Policy
Sporting Insights Limited (“us”, “we”, or “our”) operates the SMS on TOUR website (the “Service”).
We take your privacy seriously and are committed to protecting your personal information. This privacy policy explains how we collect, use, store, and protect your data in accordance with the European Union’s General Data Protection Regulation (EU GDPR), the United Kingdom’s General Data Protection Regulation (UK GDPR), the United Kingdom’s Data Protection Act 2018, and applicable U.S. federal and state privacy laws.
Sporting Insights Limited is the controller and responsible for your personal data in this privacy policy.
1. Children’s Privacy
Our Service does not address anyone under the age of 18 (“Children”).
We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we discover that a child under 18 has provided us with personal information, we will delete such information from our servers immediately.
2. What Data We Collect
We use different methods to collect your data from and about you. While using our Service, we may ask you to provide us with certain personally identifiable information (“personal information”) that can be used to contact or identify you. As you interact with our website, we may automatically collect technical data about your equipment browsing actions and patterns. We may also receive personal information from various third parties such as our payment provider, Stripe. personal information may include, but is not limited to:
- Identity Data includes your name and date of birth.
- Contact Data includes your email address and telephone number.
- Financial Data includes bank account and payment card details.
- Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
- Technical Data includes your computer’s Internet Protocol (IP) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.
- Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
- Usage Data includes information about how you interact with and use our website, products and services.
- Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
We also collect, use and share aggregated data such as statistical or demographic data which is not personal data as it does not directly (or indirectly) reveal your identity. For example, we may aggregate individuals’ Usage Data to calculate the percentage of users accessing a specific website feature in order to analyse general trends in how users are interacting with our website to help improve the Service.
3. How We Collect Your Data
We use different methods to collect your data from and about you, including through:
- Your interactions with us. You may give us your personal data by filling in online forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
- apply for our products and services;
- create an account on our website;
- request marketing to be sent to you;
- enter a competition, promotion or survey; or
- give us feedback or contact us.
- Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. Please read our Cookie Policy for further details.
- Third parties or publicly available sources. We will receive personal data about you from various third parties as set out below:7
- Technical Data is collected from analytics providers such as Google, based outside the UK;
- Contact, Financial and Transaction Data is collected from providers of technical, payment and delivery services such as Stripe Payments UK Ltd, based inside the UK.
4. How We Use Your Data
The law requires us to have a legal basis for collecting and using your personal information. We rely on one or more of the following legal bases:
- Performance of a contract with you: Where we need to perform the contract we are about to enter into or have entered into with you.
- Legitimate interests: We may use your personal information where it is necessary to conduct our business and pursue our legitimate interests, for example to prevent fraud and enable us to give you the best and most secure customer experience. We make sure we consider and balance any potential impact on you and your rights (both positive and negative) before we process your personal information for our legitimate interests. We do not use your personal information for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
- Legal obligation: We may use your personal information where it is necessary for compliance with a legal obligation that we are subject to. We will identify the relevant legal obligation when we rely on this legal basis.
- Consent: We rely on consent only where we have obtained your active agreement to use your Personal Data for a specified purpose, for example if you subscribe to an email newsletter.
We have set out below, in a table format, a description of all the ways we plan to use the various categories of your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
| Purpose/Use
| Type of data
| Legal basis |
| To register you as a new customer
| (a) Identity (b) Contact
| Performance of a contract with you
|
| To process and deliver your order including: (a) Manage payments, fees and charges (b) Collect and recover money owed to us
| (a) Identity (b) Contact (c) Financial (d) Transaction (e) Marketing and Communications
| (a) Performance of a contract with you (b) Necessary for our legitimate interests (to recover debts due to us)
|
| To manage our relationship with you which will include: (a) Notifying you about changes to our terms or privacy policy (b) Dealing with your requests, complaints and queries
| (a) Identity (b) Contact (c) Profile (d) Marketing and Communications
| (a) Performance of a contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records updated and manage our relationship with you
|
| To enable you to partake in a prize draw, competition or complete a survey
| (a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications
| (a) Performance of a contract with you (b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)
|
| To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
| (a) Identity (b) Contact (c) Technical
| (a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) (b) Necessary to comply with a legal obligation
|
| To deliver relevant website content and online advertisements to you and measure or understand the effectiveness of the advertising we serve to you
| (a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications (f) Technical
| Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
|
| To use data analytics to improve our website, products/services, customer relationships and experiences and to measure the effectiveness of our communications and marketing
| (a) Technical (b) Usage
| Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy) |
| To send you relevant marketing communications and make personalised suggestions and recommendations to you about goods or services that may be of interest to you based on your Profile Data
| (a) Identity (b) Contact (c) Technical (d) Usage (e) Profile (f) Marketing and Communications
| Necessary for our legitimate interests (to carry out direct marketing, develop our products/services and grow our business) OR Consent, having obtained your prior consent to receiving direct marketing communications
|
We will not sell or share your data with third parties unless required by law or with your express permission.
We will continue to showcase products and services from reputable third-party brands and manufacturers through email newsletters and other website advertising content.
European Union and United Kingdom Privacy Compliance
We comply with the European Union’s General Data Protection Regulation (EU GDPR), the United Kingdom’s General Data Protection Regulation (UK GDPR), and the United Kingdom’s Data Protection Act 2018. These regulations protect the privacy and security of your personal data and provide you with certain rights to your information.
Your Rights under EU GDPR and UK GDPR:
- Right to Access: You can request a copy of the personal data we hold about you.
- Right to Rectification: You can ask us to correct any incorrect or incomplete data.
- Right to Erasure: You can request that we delete your personal data when it is no longer needed.
- Right to Restriction: You can request the restriction of processing under certain conditions.
- Right to Data Portability: You can request a copy of your data in a machine-readable format.
- Right to Object: You have the right to object to certain types of data processing, including direct marketing.
To exercise any of these rights, please contact us at [email protected].
United States Privacy Compliance
In the U.S., we comply with all applicable federal and state privacy laws to ensure the protection of your personal data. There is no overarching federal privacy law that covers all types of personal data so we intend to comply with relevant state-based policy. For example, for residents of states with specific data privacy laws, such as California, we comply with regulations like the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), which provide additional rights over personal data, including:
- The right to know what personal data we collect and how it’s used.
- The right to request deletion of your data.
- The right to opt out of the sale of personal information.
- The right to non-discrimination for exercising these rights.
Where certain state laws provide more stringent protections than federal laws, we will adhere to those standards. In the event of any conflict between federal and state laws, we aim to follow the law that provides the highest level of protection for your data.
5. Data Sharing and Third Parties
We will not share your personal data with third parties unless it is necessary to provide you with the services you’ve requested, required by law, or you have explicitly given us permission. Third parties we may work with are obligated to protect your data and comply with applicable data protection regulations.
6. International transfers
We may transfer your personal data to service providers that carry out certain functions on our behalf. This may involve transferring personal data outside the UK to countries which have laws that do not provide the same level of data protection as the UK law.
Whenever we transfer your personal data out of the UK to service providers, we ensure a similar degree of protection is afforded to it by ensuring that appropriate safeguards are in place. Such safeguards may include:
- only transferring your personal data to countries that have been deemed by the UK to provide an adequate level of protection for personal data; or
- using specific standard contractual terms approved for use in the UK which give the transferred personal data the same protection as it has in the UK, namely the International Data Transfer Agreement or the International Data Transfer Addendum to the European Commission’s standard contractual clauses for international data transfers.
7. Data Retention and Security
We take reasonable steps to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Your data is stored securely, and we use industry-standard security measures to protect it.
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
8. Your Rights and How to Exercise Them
Depending on your location, you have different rights under applicable data protection laws (as outlined above). To exercise any of your rights, please contact us at [email protected].
9. Cookies
Our website may use cookies to enhance your browsing experience. These cookies do not collect personal data unless you provide it to us voluntarily. For more details, please refer to our Cookie Policy.
10. Changes to this Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or to comply with legal requirements. We will notify you of any changes to this policy by posting the new Privacy Policy on this page.
We encourage you to review this policy regularly to stay informed about how we protect your data. Changes to this Privacy Policy are effective when they are posted on this page.
11. Complaints
You have the right to lodge a complaint with your local data protection authority. In the UK this is the Information Commissioner.
12. Third-party links
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.
13. Contact Us
If you have any questions or concerns about this privacy policy or our data practices, please contact us at [email protected].
Cookie Policy
Sporting Insights Limited uses cookies and similar technologies to improve your experience on our website. This Cookie Policy explains what cookies are, how we use them, and your options regarding their use.
1. What Are Cookies?
Cookies are small text files that are placed on your device (computer, smartphone, tablet) when you visit a website. They help websites function efficiently and provide information to website owners.
Cookies can be:
- Session cookies: Temporary cookies that expire when you close your browser.
- Persistent cookies: These remain on your device until they expire or are deleted.
- First-party cookies: Set by the website you are visiting.
- Third-party cookies: Set by third-party services that appear on the website (such as analytics or advertising).
2. How We Use Cookies
We use cookies for several purposes, including:
- Essential Cookies: These cookies are necessary for the website to function and cannot be switched off. They allow you to use basic features, such as navigating pages and accessing secure areas.
- Performance and Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are most frequently visited. This helps us improve the website’s functionality and user experience.
- Functionality Cookies: These cookies remember your preferences and choices, such as language settings, to provide a more personalised experience.
- Advertising Cookies: We may use these cookies to show you relevant advertisements based on your browsing behaviour. These cookies may also limit the number of times you see the same ad and help us measure the effectiveness of advertising campaigns.
3. Third-Party Cookies
We may work with third-party services, such as Google Analytics or advertising networks, that use cookies on our site. These third-party cookies are governed by the privacy policies of the respective third parties.
4. Your Cookie Choices
You have the option to accept or decline cookies. When you first visit our website, you will be presented with a cookie consent banner allowing you to choose whether to accept all cookies, reject non-essential cookies, or customise your preferences.
- Browser Settings: Most web browsers allow you to manage cookie preferences through the browser settings. You can choose to block or delete cookies. However, please note that if you block cookies, some features of the website may not function as intended.
- Do Not Track: Some browsers offer a “Do Not Track” feature that allows you to automatically decline tracking from websites. We will honour such requests if your browser sends the appropriate signal.
5. Changes to This Cookie Policy
We may update this cookie policy from time to time to reflect changes in our use of cookies or legal requirements. Please revisit this policy regularly to stay informed about how we use cookies.
6. Contact Us
If you have any questions about our use of cookies or this policy, please contact us at [email protected].
Refund Policy
This Refund Policy outlines the terms under which Sporting Insights Limited (operators of SMS on TOUR) will issue refunds for subscriptions purchased through our platform.
1. Eligibility for Refunds
Refunds may be granted under the following conditions:
– You cancel your subscription within the 14-day period and have not used the service.
– There was a billing error (e.g., duplicate charge).
– The service was inaccessible due to technical issues attributable to SMS on TOUR.
2. Non-Refundable Situations
Refunds will not be issued for:
– Partial months or unused portions of a subscription.
– Failure to cancel before the renewal date.
– Issues caused by your internet provider, device, or third-party software.
3. How to Request a Refund
To request a refund, contact us at [email protected] with your account email, name, and reason for the request. We aim to respond within 5 business days.
Service Level Agreement (SLA)
This Service Level Agreement defines the service standards for users of SMS on TOUR, operated by Sporting Insights Limited.
1. Service Commitment
We aim to provide 99.5% uptime per calendar month for our subscription services. We use reliable hosting infrastructure and third-party services (e.g., Stripe Payments) to ensure availability.
2. Maintenance
Scheduled maintenance will be communicated at least 24 hours in advance when possible. Emergency maintenance may occur without notice to address security or service-critical issues.
3. Support
Customer support is available via email at [email protected]. We aim to respond to all inquiries within 5 business days.
4. Service Limitations
We do not guarantee uninterrupted access due to the nature of the internet and third-party dependencies. No financial compensation will be provided for downtime unless explicitly stated.
5. Updates and Improvements
We continuously improve the service and may release updates without prior notice. These updates are considered part of the standard service.
Terms & Conditions
Terms & Conditions
Welcome to SMSonTOUR.com, operated by Sporting Insights Limited, a limited company registered in England and Wales under company number 03966553. Our registered office is 32 Frederick Sanger Road, Surrey Research Park, Guildford, Surrey, England, GU2 7YD and our Value Added Tax number in the United Kingdom is 103 9674 15. These Terms and Conditions (“Terms”) govern your use of our website, services, and subscription offerings. By accessing or using our services, you agree to be bound by these Terms.
1. Terms of Use
- Users must not publish photos without express permission from SMS on TOUR
- Users must not publish information taken from the website without express permission from SMS on TOUR
- Users must not attempt to share login information – this will be monitored
2. Services Provided
We offer free or subscription-based access to exclusive digital content and services. Details of our services, pricing, and plans are available on our website.
If you purchase a subscription from our website, these Terms will apply to the sale.
3. Other terms that may apply to you
The following terms also apply to your use of our website:
- Our Privacy Policy, which explains how we collect, use and store your personal data.
- Our Cookie Policy, which sets out information about the cookies on our website.
4. Registration & Account
You must be at least 18 years old and provide accurate information when registering. You must treat your login credentials as confidential and you must not disclose your login credentials any third party.
Sometimes we may reject an order for a subscription, for example, because the subscription was mispriced by us. When this happens, we will let you know as soon as possible and refund any sums you have paid.
We have the right to terminate or suspend your account if you do not comply with these Terms or if you provide false information or misuse our services.
5. Payments & Billing
All payments are processed via Stripe Payments UK Ltd. Subscriptions are billed monthly in advance on a recurring basis (except where a user has paid for an annual subscription). By subscribing, you authorise us to charge your payment method on the same calendar date each month as the subscription start date (Billing Period) until cancellation. The subscription will automatically renew each month until cancellation.
We reserve the right to change the price of your subscription but if we do we will notify you in advance and you can contact us to end the contract before the change takes effect and receive a refund for any services you have paid for in advance but not received.
If the rate of VAT changes between your order date the date we supply the subscription, we will adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.
If we are unable to collect any payment you owe us we have the right to charge you interest on the overdue amount at the rate of 4% a year above the Bank of England base rate from time to time. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us the interest together with any overdue amount.
6. Refunds & Cancellations
You are entitled to a 14-day cooling-off period under UK consumer law, during which you can cancel your subscription and receive a full refund, provided you have not accessed any member-only content. Following this period, you may cancel your subscription at any time through your account dashboard, the subscription will remain active and accessible until the end of the Billing Period.
Refunds are provided only at our discretion or as required by law. Please see our Refund Policy for more information on refunds.
7. Trial Periods
If a free trial is offered, it will convert to a paid subscription unless cancelled before the end of the trial. Only one trial is permitted per user. We will remind you before the trial comes to an end when the first renewal payment will begin.
8. User Conduct
Users must not engage in unlawful behaviour, infringe intellectual property rights, or abuse our platform. We reserve the right to terminate or suspend access to our website in circumstances where user conduct breaches these Terms.
In particular, we have the right to suspend your access to our website where we suspect that you are infringing intellectual property rights, uploading content to our website or carrying out text or data mining or web scraping in breach of these Terms or misusing our website.
9. Intellectual Property
All content on smsontour.com, including logos, text, images, videos, and software, is the property of Sporting Insights Ltd or our licensors. This content is protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our website for your personal use and you may draw the attention of others within your organisation to content posted on our website. You must not post any content from our website to any social media platform.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text without our prior written permission. Please contact us using the contact information below for requests.
Our status (and that of any identified contributors) as the authors of content on our website must always be acknowledged (except where the content is user-generated).
You must not use any part of the content on our website for commercial purposes without obtaining a licence to do so from us or our licensors.
If you print off, copy, download, share or repost any part of our website in breach of these terms of service, your right to use our website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made (except that you are permitted to print off a copy of these terms of service).
10. Uploading content to our website
Whenever you make use of a feature that allows you to create content directly on our website, upload or share content to our website, or to make contact with other users of our website, you must comply with the standards set out below.
You must not use our website:
- In any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect.
- To bully, insult, intimidate or humiliate any person.
- To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
User content:
- Must be accurate (where it states facts).
- Only contain opinions that are genuinely held.
- Must comply with the law applicable in any country from which it is posted and to which the website is targeted.
User content must not:
- Be defamatory.
- Include video content that has been or would be likely to be given an R18 certificate by the British Board of Film Classification.
- Breach any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
- Contain illegal content or promote any illegal content or activity.
Sporting Insights Limited will determine, in its discretion, whether any user content or your use of our website breaches these Terms.
You warrant that any such contribution complies with these Terms, and you are liable to us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.
We will consider any content you upload to our website to be non-confidential and not protected by any trade mark, patent or copyright, that is, in the public domain. You own your content, but you are required to grant us and other users of our website a limited licence to use, store and copy that content and to distribute and make it available to others.
We also have the right to disclose your identity to anyone who is claiming that any content posted or uploaded by you to our website violates their intellectual property rights or their right to privacy.
We have the right to remove any posting you make on our website if, in our opinion, your post does not comply with these Terms.
If you wish to contact us in relation to content you have uploaded to our website and that we have taken down, please contact us on the email noted below.
11. No text or data mining, or web scraping
You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our website or any services provided via, or in relation to, our website for any purpose, including the development, training, fine-tuning or validation of AI systems or models.
The provisions in this clause should be treated as an express reservation of our rights in this regard, including for the purposes of Article 4(3) of the Digital Copyright Directive ((EU) 2019/790).
You shall not use, and we do not consent to the use of, our website, or any data published by, or contained in, or accessible via, our website or any services provided via, or in relation to, our website for the purposes of developing, training, fine-tuning or validating any AI system or model.
This clause will not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to us.
12. You must not introduce viruses
You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful, or otherwise harmfully interacting with our website or any part of it. You must not attempt to gain unauthorised access to our website, the server on which our website is stored or any server, computer or database connected to our website or any other equipment or network connected with our website. You must not interfere with, damage or disrupt any software used in the provision of our website or any equipment or network or software owned or used by any third party on which this site relies in any way. You must not attack our website via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our website will cease immediately.
13. Disclaimers
We do not guarantee uninterrupted or error-free access to our website. Services are provided ‘as is’ and ‘as available.’ We disclaim all warranties to the maximum extent permitted by law.
14. Website Links
Where our website contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.
15. Limitation of Liability
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
We are not responsible for losses you suffer caused by us breaking this contract if the loss is:
- Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
- Caused by a delaying event outside our control. As long as we contact you as soon as possible to let you know and do what we can do reduce the delay.
- Avoidable. Something you could have avoided by taking reasonable action. For example, damage to your own digital content or device, which was caused by digital content we supplied and which you could have avoided by following our advice to apply a free update or by correctly following the installation instructions or having the minimum system requirements advised by us.
Our total liability to you for any claims arising under these Terms shall not exceed the total amount paid by you in the past 12 months.
We only provide our website for domestic and private use. To the extent that you use our website and any of our services for the purposes of your trade, business, craft or profession then, save in respect of any liability which cannot legally be limited, our total liability to you for all losses arising under or in connection with any contract between, whether in contract, tort (including negligence), breach of statutory duty, or otherwise shall be limited to what you paid for the subscription or other services and all claims for loss of profit, loss of business, business interruption, or loss of business opportunity or indirect or consequential loss are wholly excluded.
16. Termination
We can terminate your account if you breach these Terms. Upon termination, your right to access our services will cease immediately.
We have the right to stop providing any ongoing services or subscription for digital content. We will let you know at least 5 business days in advance and will refund any sums you have paid in advance for services or a subscription which will not be provided.
17. Governing Law
These Terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.
18. Changes to Terms
We may update these Terms from time to time. Continued use of our website following changes constitutes acceptance of those changes, unless you have purchased a subscription for our services, in which case the Terms that you accepted when you purchased your subscription will apply to the contract between us for the subscription.
19. Changes to our website
We may update and change our website from time to time to reflect changes to our products, our users’ needs and our business priorities. We will try to give you reasonable notice of any major changes.
We can also suspend the services provided via our website to deal with technical problems or make technical changes, to update the website to reflect changes in relevant laws and regulatory requirements or make changes to the website. We will try to give you reasonable notice if we are suspending the services unless the problem is urgent or an emergency.
20. Delays outside our control
If our provision of the website or supply of our products and services is delayed by an event outside our control we will contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we will not compensate you for the delay, but if the delay is likely to be substantial you can contact us to end the contract and receive a refund for any services you have paid for in advance but not received.
21. Contact Information
If you have any questions about these Terms, contact email at [email protected].
